Auto-transport fraud — double-brokering, carrier impersonation, and cargo theft — depends on one thing: someone claiming a load who isn't who they say. To protect shippers, drivers, and honest carriers, Loadgency verifies that the person claiming and picking up a load is the real, authorized carrier. Part of that verification uses biometric data.
When you complete identity verification or a pickup check-in, we (through our identity-verification vendor) may collect and process:
Under the Illinois Biometric Information Privacy Act (BIPA) and similar laws, a “scan of face geometry” is a “biometric identifier,” and data derived from it is “biometric information.” We treat all of the above as biometric data governed by this policy.
Your biometric data is collected and used only to: (a) confirm your identity when you onboard or verify your carrier account; (b) confirm at pickup that the driver present is the same verified person who claimed the load; and (c) prevent fraud, impersonation, and theft. We do not use it for marketing, advertising, tracking, or any purpose beyond identity verification and fraud prevention.
Biometric verification is performed by a third-party identity-verification provider (for example, a KYC/identity vendor). That provider processes the facial match and ID check. Any biometric data is transmitted and stored using encryption and access controls at least as protective as how we protect other confidential information. We limit access to personnel and systems with a need to know for verification and fraud prevention.
We do not sell, lease, trade, or otherwise profit from your biometric identifiers or biometric information. We do not disclose it except: (a) to our identity-verification provider to perform the verification; (b) as you direct or authorize; (c) as required to complete a transaction you requested; or (d) as required by law, warrant, or subpoena.
We keep biometric data only as long as needed for the purpose above, and we permanently destroy it on the earliest of:
| Trigger | What happens |
|---|---|
| Purpose satisfied | When the initial purpose for collecting it has been satisfied — e.g., identity verification is complete and no longer needed. |
| Inactivity | Within 3 years of your last interaction with Loadgency, or sooner where required by law (this mirrors BIPA's standard). |
| On request | Promptly after a valid deletion request (see Section 8), unless we are legally required to retain it. |
We maintain a written retention-and-destruction schedule and follow it. Verification results (e.g., “identity verified: yes/no,” the date) may be retained longer as a business and compliance record, but the underlying biometric identifiers are destroyed on the schedule above.
We will collect your biometric data only after you give informed, written consent (the acknowledgment below or its in-app equivalent). Consent is voluntary. You may decline — but because identity verification is how we keep the network safe, declining may mean you cannot complete verification or claim loads that require it. You may withdraw consent at any time (Section 8).
You may, at any time, contact us to: request confirmation of what biometric data we hold; request its deletion; or withdraw your consent going forward. Email privacy@loadgency.com. We will respond within the timeframes required by applicable law. Withdrawing consent or requesting deletion may end your ability to use identity-gated features.
Residents of states with biometric-privacy laws have specific rights, and this policy is written to honor them: