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Full FAQ

Everything, answered — for every load and every customer

Whether you're moving one car, a boat, a pallet, or a fleet — here's how it all works, in plain English.

💵 Pricing & payment
How much does Loadgency cost?
One simple, honest fee — the greater of 10% of your shipment price or a $50 minimum — and that's the only money Loadgency ever makes. It's the same flat fee no matter what you're moving: a sedan, an enclosed classic, a motorcycle, a boat, a pallet of freight, a skid-steer, or a container.

A few examples: on a $900 car it's $90 · on a $1,800 enclosed classic it's $180 · on a $500 short freight run it's the $50 minimum · on a $2,400 reefer load it's $240. That's it — no membership, no processing fee, no fuel surcharge, no "listing" charge, and nothing buried in the rate.

Compare that to a traditional broker, who quietly keeps $500–800+ per car (often 20–40% of what you paid) — money you never see. With us, the full price you set goes to the driver, and our small fee is shown to you before you ever commit.
When and how do I pay?
You choose when to pay our fee: prepay at booking (secures your load and can unlock priority posting to every board), pay at pickup, or pay at delivery — whatever you're comfortable with. You pay it by card or Zelle.

The shipment price itself is paid directly to the carrier on delivery (COD) — cash, Zelle, or however you and the driver arrange — and Loadgency never touches that money. So on a standard load, $0 is due up front.
I ship a lot — can I pay on terms instead of every delivery?
Yes. Business and Corporate accounts can pay on a schedule — weekly, bi-weekly, or monthly — so it's one clean payment instead of a hundred. When someone pays later, a small "waiting fee" compensates whoever waited for their money (usually the carrier), and it goes to them, never to us. Personal accounts stay simple: pay on delivery, done.
Do I need a DAT, Central Dispatch, or other membership?
No — and that's the whole point. Those paid memberships are how carriers and brokers normally access loads. We hold the network access and post your load for you, so shippers and carriers both skip the monthly subscription. You ride free.
📦 What you can ship
What can I ship?
Just about anything that rides on a trailer: cars, trucks & SUVs (open or enclosed), classics & exotics, motorcycles, jet skis, ATVs & powersports, boats, RVs & campers, general freight (dry van, reefer, flatbed, LTL), pallets & crates, heavy equipment (skid-steers, tractors, machinery on lowboy or step-deck), containers & drayage, driveaway, and household goods. Not sure yours fits? Post it or ask — odds are we move it.
Do you handle household & moving?
Yes — for household goods, box-truck moves, and office/warehouse relocations. Note that residential household moving is federally regulated separately (HHG broker authority), so those move under that framework. For furniture, a few items, or a small relocation, we've got you.
What about a short, local move?
We're built for real hauls, not $40 cross-town errands — our flat fee is a bargain on a long move but overkill on a quick local one. So for very short moves we'll tell you straight up: a same-day courier, local tow, or a service like uShip will usually beat us on price. We'd rather point you to the right option than take a job that isn't fair to you.
🛡️ Protection, insurance & claims
Is my shipment protected and documented?
Every shipment gets a digital Bill of Lading plus timestamped inspection photos at both pickup and delivery — for a car, a boat, a pallet, or a machine. That paperwork is your proof of condition and the record that settles any claim quickly. It's automatic on every load.
How is my vehicle or freight insured?
Every carrier we assign must carry active cargo insurance, which we verify before they're dispatched. Your BOL and inspection photos back any claim against that coverage. (Insured amounts vary by carrier and load type — you'll see the coverage on file.)
What if something arrives damaged?
Rare — but here's exactly how it works: your before/after inspection photos and signed BOL make the condition undeniable, and the claim goes against the assigned carrier's cargo insurance.

For cars on open transport, normal road exposure (dust, weather, the occasional small rock) is an accepted risk and isn't carrier-caused damage — choose enclosed if you want zero road exposure. Damage from a carrier's negligence, improper securement, or mishandling is always the carrier's responsibility.
What if the driver is late, or a truck breaks down?
Every lane has a built-in buffer window (about 2 days short-haul, 3–5 cross-country). Inside it, no penalty — that's normal. Past it with no valid reason, a small daily credit goes back to you, from carrier pay, never to us. Documented breakdowns, weather, and acts of God pause the clock. And if a driver no-shows and wastes a scheduled pickup, our dry-run protection makes sure the right party is made whole.
🚚 Carriers & staying in control
Are your carriers legit?
Yes. Before a carrier is assigned, we verify active FMCSA operating authority (MC/DOT) and current cargo insurance — no ghost carriers, no double-brokering. You'll even see a profile of the assigned driver and their rating before pickup.
Can I track my shipment?
Yes. Once a carrier claims your load, you get a live status feed — Posted → Claimed → Picked up → In transit → Delivered — with pickup and delivery photos attached at each step.
Found a carrier I love — can I keep using them?
Absolutely, and this is where we're different: save your hauler, request them again, or connect and work directly. We don't hide our carriers or block you from going direct — no non-circumvention traps. The relationship is yours to keep.
🏢 Businesses, dealers & fleets
I move real volume — what do I get?
Business and Corporate accounts get bulk posting, one dashboard to track everything, optional payment terms (weekly/bi-weekly/monthly), and consolidated billing. Dealers, auctions, ports, fleets, warehouses, moving companies, and manufacturers all run on the same transparent flat fee — no volume games, no membership.
🤝 About Loadgency
Are you actually licensed?
Loadgency is a service of Haulgency LLC, a licensed property broker (US DOT/MC pending at launch) carrying the required $75,000 BMC-84 surety bond. We arrange transportation with authorized motor carriers; we are not a carrier and never take possession of your load.
How is Loadgency different from a normal broker?
Three ways: you set the price (we never quote it or mark it up), you pay the driver directly (we never hold your money), and you keep your carrier (we don't hide them or block you from going direct). One honest, visible fee — everyone in the light, nobody in the middle of your money.

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